About Us

Maintenance

Eurorisk Systems Ltd. provides enhanced maintenance, including modification of software products after delivery, in order to correct errors, as well as improve performance or other attributes. Users submit problem reports, that are functionality enhancements to the system, i.e. change requests connected to the evolution of the system over time. A code redesign is often performed to enhance the performance and/or reduce the complexity. We offer four types of maintenance activities:

  • Adaptation to technology changes – modifying the system according to changes in the software environment, for ex. Implementation of new versions of the operational system or data base management system
  • Software enhancement – implementation of new customer requirements
  • Bug fixing – diagnosing and fixing bugs and problems
  • Prevention action – increasing software stability, maintainability or reliability to prevent predictable future problems

All types of maintenance requests reported by the user are registered into a problem report form and are tracked with a maintenance register.

Example for a Problem Report Form:

  Issue-Nr. (ER) IN2010.10.1  
  Aceepted by (ER) Ivan Ivanov  
  e-mail    
  phone number office + 359 52 644 888  
       
  Client New Bank  
  Reported by Mladen Ivanov  
  E-Mail Mladen.ivanov@test.com  
  Phone number ….  
  Used OS MS Windows XP  
  Used database Oracle UTF-8  
  Issue-message for Revision 3.1.203.0  
  Cooperation partner Lisa Pjanic  
  Modul Portfolio analysis  
  Priority (1/2/3) 2  
  RFW User admin  
  Wanted Release to apply the correction Risk Engine 2014.3.1  
  Location of the Database-Dump ....  
  Internal client Nr. 120014  
  Issue-Short description Annuity loan calculation  
  More detailed description of the problem. Annuity loan should have all payments equal For position 5550000005172737 application calculated different payments  
     
     
  Notes:    
       
       

Problem Report Form

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