About Us

Technical and Methodological Support

Eurorisk Systems Ltd. provides a wide range of first-class technical and methodological assistance. Technical two-level support is provided via phone calls, online chat, support forums, e-mail or communication tools, such as WebEx or Team Viewer.

  • Support Level 1

    Support level 1 is intended for basic customers issues. The goal is to gather as much information as possible to determine the issue. This is achieved via our hotline service, after the customer has created a problem report form. All information is recorded in our issue tracking system. If the issue cannot be resolved on the first level, it is redirected to the next support level.

  • Support Level 2

    Support level 2 is intended for in-dept analysis of more complex issues, that cannot be resolved within support level 1. The support types provided on this level are: program code tracing on the development environment, base dump analysis, bug removing by program correction, in-house tests, and, at the end, providing the user with a repairing patch.
    Risk Framework and Risk Engine both have a web interface, which makes it possible to perform remote problem analysis via:

    • Remote access

    MS Windows Terminal Services® is an application for remote access to the resources of a personal computer or Server from another work station. The connection between both computers is standardized for all versions of MS Windows (above MS Windows NT 4.0). Once created, the connection is supported by the same server/client application.
    An installed application can be accessed by Terminal Services via Intranet or Internet. Such centralization can improve the support, update problem solving during the software usage and achieve a higher level of safety. Terminal Services can be integrated into the MS Windows system for access control using a Windows authentication system.

    • Multi-user web interface

    The web interface of Risk Framework and Risk Engine enables the access to systems and data bases via a specialized maintenance and support user of the producer. This user is registered into the system and provides effective problem investigation. For example, in cases of large customer reports that simulate market risk of a portfolio XYZ. The support user of the producer logs remotely accesses the system, activates the market risk calculation, and tries to reproduce and explain the problem or find a bug that caused it.

    • User guides and analyses of database dumps

    The Risk Management Software is supported by a set of user, system and functionality guides, navigating the user through the system and helping him find the answers to his/her questions. In addition, we provide methodological assistance, for example:

    Further, we provide methodological assistance, for ex.:

  • Analysis of the data base

The data base content is analyzed in regard to specific issues, such as:

  • What is the implicit connectivity and dependence in the client tables?
  • Are available instrument data sufficient to roll out future cash flows and assess sensitivities and ratios?
  • Are existing market data sufficient and suitable for the performance of market Value at Risk pricing or simulation?
  • Which attributes in the data base can be used for classification purposes and portfolio structuring?
  • Financial instrument modeling

The contract conditions of financial instruments (for ex. deposit with a specific rollover condition, loan with embedded option rights, specific real estate fund, etc.) are analyzed and pricing models are created, including:

  • Description of the analysis, the established pricing and evaluation model
  • Example instruments with cash flow or pay off representation
  • Market data required for the evaluation and definition of risk factors and their contribution
  • Calculation of ratios, sensitivities and Value at Risk
  • Market data processing

Time series of market data, such as prices, foreign exchange rates, interest rates, indexes, volatility, etc., can be processed using the modules for time series analysis. Following actions apply here:

  • Clustering of time series, that involves the reduction of the state space of complex business processes, because the number of independent objects is reduced dramatically.
  • Calculation of non-normal distributions that accounts for non-normal nature and flat tails of market factors.
  • Multifactor modeling covering essential factors of unknown market factors.
  • Time series prediction, that can predict future developments of market factors based on the learning feature of neuronal networks.
  • Time series cleaning, that is used to regenerate missing historical values based on existing values of time series and their statistics.
  • Project implementation

Implementation support is provided, including:

  • Installation and configuration of the software system
  • Building interfaces and connectors, linking external systems (for ex. the core banking system) with the installation via model transformation and mapping
  • Creating internal hierarchical structures (for ex. position filter, sub-portfolios, etc.) and setting up nomenclatures (for ex. currencies, countries, financial calendar, etc.)
  • Establishing user roles and rights
  • Performing test runs and creating batches
  • Preparing internal reports and reports for the management
  • Development projects

If required by the customer, we can also develop customer specific modules as follows:

  • Prototypes can be developed and implemented in Risk Framework within days.
  • New solutions can be developed or moved to Risk Engine, if data and instruments are very complex or too large.
  • New solutions can be created using WEB Services, i.e. RFW, RE or both systems are installed on a WEB server, exposing a corresponding WEB service interface (SOAP/WSDL). Specific client applications, written in various languages, such as C# .Net, Java, Scripts, etc., access the server functionality via WEB Services. Such client applications are developed using the remote functionality of RFW and RE.
  • Know-how transfer

We offer trainings, workshops on customer’s site, seminars and documentation, in order to ensure a smooth know-how transfer for our customers and partners.